Word Processing woes

A few of our patrons seems to like composing documents in hotmail instead of word.
Why they use email for word processing is beyond me. Then they complain because it's not working right. Of course it's not, hotmail is not a word processor, it's not designed to format and print a resume or letter. And please don't blame me for the way that Microsoft made hotmail work, or at the least, listen to my suggestion to use word for word processing.